Customer Success Manager (West Coast) at Beam · West Coast, United States · Joined
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Customer Success Manager (West Coast)
Beam · West Coast, United States · Just now · 0 applicants
NewHybridFull-timeMiddle
Pay
$90k–$120kListed
Workplace
Hybrid
Job type
Full-time
Level
Middle
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Beam seeks a West Coast-based Customer Success Manager to drive adoption of its AI tools among US frontline organizations, owning onboarding, training, support, and feedback while building the US Customer Success function from the ground up.
What you’ll do
Drive adoption of Beam's AI tools among US frontline organizations
Deliver customer onboarding and training
Provide user support and manage live support queues
Gather and share user feedback with internal teams
Build processes and resources for the US Customer Success function
Identify trends and proactively prevent user issues
What you’ll need
Experience supporting social workers, clinicians, or similar US frontline organizations
Experience in an early-stage or high-growth startup environment
Flair for design and creating training materials, including Canva
Empathetic and patient approach to new AI technology
Clear communicator who builds trust and rapport quickly
Proactive, curious, and calm under pressure
Original job description
Beam is hiring a Customer Success Manager to drive adoption of its AI tools among frontline organizations in the United States. The role combines customer onboarding, training, user support, feedback sharing, and building the processes and resources for Beam’s US Customer Success function.Empathetic and patient: You understand that new AI technology can…