Senior Customer Experience Consultant at Caterpillar Inc. · Irving, TX · Joined
CI
Senior Customer Experience Consultant
Caterpillar Inc. · Irving, TX · Just now · 0 applicants
NewOn-siteFull-timeSenior
Pay
$128k–$193kListed
Workplace
On-site
Job type
Full-time
Level
Senior
Source: jobright · Posted by joined-scrapper
About the role
Caterpillar seeks a Senior Customer Experience Consultant to drive CX transformation by managing customer journeys, conducting research, and building capabilities. The role links customer needs to business objectives and collaborates with vendors and stakeholders to improve customer outcomes.
What you’ll do
Manage customer journeys and CX consulting projects
Develop insights and implementation plans
Solicit customer satisfaction feedback and act on improvement opportunities
Link organizational objectives to customer needs and expectations
Monitor marketplace trends, opportunities, and vulnerabilities
Work with clients and vendors to resolve critical issues
What you’ll need
Bachelor's degree in Marketing, Communications, Business or equivalent experience
At least 5 years of marketing experience in a large, matrixed organization
At least 3 years supporting CX transformation initiatives and data analytics
Knowledge of CX fundamentals
Experience in market, customer, or behavioral research design and execution
Experience leading customer journey initiatives and related processes
Original job description
Caterpillar Inc. seeks a Senior Customer Experience Consultant to turn customer insight into action and improve customer and business outcomes. The role manages customer journeys and CX consulting projects, develops insights and implementation plans, and supports capability building and program standards.Communicates the importance of customer…