Lead Journey Architect at GitLab · United States · Joined
G
Lead Journey Architect
GitLab · United States · Just now · 0 applicants
NewRemoteFull-timeLead
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Lead
Team: Digital Customer Outcomes · Source: jobright · Posted by joined-scrapper
About the role
Design and improve customer journeys and service blueprints to drive customer actions, retention, consumption, and revenue, coordinating cross-functional teams and measuring outcomes.
What you’ll do
Design and improve customer journeys
Create service blueprints
Coordinate cross-functional teams
Measure journey outcomes
Drive customer actions, retention, and revenue
What you’ll need
Senior experience in customer journey design, service design or digital customer success
Track record of turning journey designs into launched programs
Hands-on experience building service blueprints
Working knowledge of journey orchestration, in-app guidance and marketing automation
Comfort defining customer signals, triggers and success metrics
Track record of leading complex cross-functional builds
Original job description
GitLab is hiring a Lead Journey Architect for its Digital Customer Outcomes team. The role designs and improves customer journeys and service blueprints that drive customer actions, retention, consumption, and revenue, while coordinating cross-functional teams and measuring journey outcomes.Senior experience in customer journey design, service design or…