Senior Technical Product Manager, IT Service Management at ŌURA · United States · Joined
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Senior Technical Product Manager, IT Service Management
ŌURA · United States · Just now · 0 applicants
NewRemoteFull-timeSenior
Pay
$143k–$169kListed
Workplace
Remote
Job type
Full-time
Level
Senior
Source: jobright · Posted by joined-scrapper
About the role
ŌURA is looking for a Senior Technical Product Manager to own its IT service management and employee service management platforms, leading a migration to a modern AI-native platform and extending service management to internal teams. The role focuses on platform governance, automation, knowledge management, and AI-enabled workflows to improve employee support.
What you’ll do
Own ITSM and ESM platforms
Lead migration to AI-native service management platform
Extend service management to internal teams (HR, Facilities, Legal)
Improve employee support through automation and AI workflows
Govern platform configuration, workflows, and knowledge
Manage platform as a product for internal customers
What you’ll need
6+ years in IT service management, service platform, or internal-tools product roles
Led at least one end-to-end ITSM or ESM implementation/migration through go-live
Strong grounding in ITSM concepts and practices (ITIL or equivalent)
Hands-on depth with a modern service management platform including service catalog, workflow, SLA, knowledge management, and reporting
Experience with AI-native ITSM platforms or Jira Service Management, Freshservice, or similar
Experience applying AI in a service desk: knowledge grounding, intent classification, routing, automated resolution, guardrails, and human handoff
Original job description
Ōura is seeking a Senior Technical Product Manager to own its IT service management and employee service management platforms. The role leads migration to a modern AI-native platform, extends service management to internal teams, and improves employee support through platform governance, automation, knowledge management, and AI-enabled workflows.6+ years…