Credit Card Customer Service Account Specialist I at JPMorganChase · Heathrow, FL · Joined
J
Credit Card Customer Service Account Specialist I
JPMorganChase · Heathrow, FL · Just now · 0 applicants
NewOn-siteFull-timeJunior
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Junior
Source: jobright · Posted by joined-scrapper
About the role
JPMorganChase is hiring a Credit Card Customer Service Account Specialist I to handle inbound calls and support clients with financial products, resolving issues and escalating complex cases. The role requires strong communication and multitasking skills, with an emphasis on adaptability and use of emerging AI tools.
What you’ll do
Handle inbound calls from clients
Address customer needs for financial products
Follow established procedures
Refer non-standard issues to a supervisor
Manage complex customer interactions with empathy and composure
Use AI-enabled tools for process improvement
What you’ll need
Communication, information gathering, and decision-making skills
1+ years of customer interaction experience in phone or face-to-face settings
High school diploma or GED
Proficient computer literacy
Ability to learn products and systems quickly
Developing ability to use data to understand issues
Original job description
JPMorganChase is hiring a Credit Card Customer Service Account Specialist I to serve as a first point of contact for clients seeking support with financial products. The role handles inbound calls, addresses customer needs, follows established procedures, and refers non-standard issues to a supervisor.Communication, information gathering, and…