Customer Service Specialist at Swagelok Northern California · Fremont, CA · Joined
SC
Customer Service Specialist
Swagelok Northern California · Fremont, CA · Just now · 0 applicants
NewHybridFull-timeMiddle
Pay
$25–$38/hrListed
Workplace
Hybrid
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
Handles customer inquiries, quotes, orders, and product information, manages tickets and coordinates with internal teams to meet service commitments.
What you’ll do
Handle customer inquiries, quotes, and orders
Manage customer tickets and transactions
Coordinate with internal teams on order fulfillment
Follow up on orders to meet delivery and service commitments
Manage multiple communication channels (Zendesk, phone, email)
Prioritize based on urgency and impact
What you’ll need
Bachelor's degree or equivalent combination of education and experience
Minimum 2 years of customer-facing or customer service experience
Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
Basic Excel knowledge (arithmetic formulas and functions)
Experience with ERP system (SAP Business One) and ticketing system (Zendesk)
Ability to communicate professionally and maintain composure under volume
Original job description
Swagelok Northern California is hiring a Customer Service Specialist to handle customer inquiries, quotes, orders, and product information requests. The role independently manages customer tickets and transactions, coordinates with internal teams, and follows up on orders to meet delivery and service commitments.Demonstrates proficiency in Microsoft…