About the role

What you’ll do

• Lead internal monitoring and quality assurance across services
• Ensure regulatory compliance and identify risks
• Develop and maintain standard operating procedures
• Coordinate corrective actions and sustained improvement efforts
• Prepare reports and maintain confidential records

What you’ll need

• Bachelor's degree in human services, healthcare, business, public administration, or related field; equivalent relevant education/experience considered
• Experience in compliance, quality assurance, continuous improvement, risk management, program operations, or project management in human services or nonprofit settings
• Strong analytical, organizational, communication, facilitation, and problem-solving skills; ability to manage priorities and regulatory deadlines
• Ability to interpret findings, prepare reports, maintain confidential records, and coordinate corrective action follow-up across teams
• Proficiency with Microsoft Office and monitoring, reporting, or tracking systems
• Valid MD, VA, or DC driver's license when driving is essential; knowledge of Maryland DDA/OHCQ, Virginia DBHDS/DMAS, Medicaid HCBS, licensing, and waiver requirements preferred

Original job description