IT Business Systems Analyst at Florida Power & Light · Miami, FL · Joined
FL
IT Business Systems Analyst
Florida Power & Light · Miami, FL · Just now · 0 applicants
NewOn-siteFull-timeMiddle
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
Florida Power & Light seeks a Conversational AI Business Analyst to define requirements and support delivery of AI-powered customer experience solutions, working with stakeholders and development teams on chatbots, virtual assistants, generative AI, and contact center automation.
What you’ll do
Define requirements for AI-powered customer experience solutions
Support delivery of chatbots, virtual assistants, generative AI, and contact center automation
Collaborate with business stakeholders, product owners, and development teams
Manage requirements using Agile methodologies and Jira
Communicate with stakeholders to align on digital transformation goals
What you’ll need
3+ years of Business Analyst experience in technology or digital transformation
Experience with Agile methodologies, Jira, and requirements management
Strong analytical, communication, and stakeholder management skills
High School Grad / GED
Bachelor's or equivalent experience
2+ years of experience
Original job description
Florida Power & Light Company is hiring a Conversational AI Business Analyst to define requirements and support delivery of AI-powered customer experience solutions. The role works with business stakeholders, product owners, and development teams on chatbots, virtual assistants, generative AI, and contact center automation.3+ years of Business Analyst…