Manager, Customer Insights at First Citizens Wealth · United States · Joined
FW
Manager, Customer Insights
First Citizens Wealth · United States · Just now · 0 applicants
NewRemoteFull-timeManager
Pay
$108k–$180kListed
Workplace
Remote
Job type
Full-time
Level
Manager
Team: Customer Insights · Source: jobright · Posted by joined-scrapper
About the role
First Citizens Bank seeks a Manager, Customer Insights to lead customer and market research and turn insights into strategic business recommendations. This remote role requires strong qualitative and quantitative research skills and the ability to influence senior leadership.
What you’ll do
Lead qualitative and quantitative research
Analyze customer and market insights
Translate findings into strategic recommendations and business actions
Help business leaders make customer-informed decisions
What you’ll need
Bachelor's Degree and 8 years' experience or High School Diploma/GED and 12 years' experience in Financial Services
8+ years in market research, customer insights, Voice of Customer, customer experience, strategy, consulting, or related fields
Strong qualitative and quantitative research expertise
Demonstrated ability to influence stakeholders without direct authority
Exceptional analytical thinking, synthesis, storytelling, and presentation skills
Comfortable operating with ambiguity and independently driving work forward
Original job description
First Citizens Bank is hiring a Manager, Customer Insights to help business leaders make customer-informed decisions. The role leads qualitative and quantitative research, analyzes customer and market insights, and translates findings into strategic recommendations and business actions.Bachelor's Degree and 8 years' experience OR High School Diploma or…