Stripe is hiring a Manager, Customer Success Enterprise to lead and coach a team of Customer Success Managers serving strategic enterprise accounts. The role focuses on driving customer health, renewal, and growth outcomes while building strong executive and cross-functional relationships.
What you’ll do
Lead and coach a team of Customer Success Managers serving strategic enterprise accounts
Drive customer health, renewal, and growth outcomes
Build strong executive and cross-functional relationships
Provide strategic advice on account strategies
Serve as executive sponsor for key customer relationships
What you’ll need
12+ years of customer-facing experience in customer success, account management, or sales
5 years of people management experience
Payments or Fintech experience and/or experience in a complex SaaS consumption environment
Experience leading sales or account management in a high-growth technology environment
Ability to hire, train, and coach a high-performing user-facing team
Demonstrated passion for Stripe's mission and helping users succeed
Original job description
Stripe is a financial infrastructure platform for businesses that helps companies accept payments, grow revenue, and accelerate new business opportunities. The Manager, Customer Success Enterprise will lead and coach a team of Customer Success Managers serving strategic enterprise accounts, drive customer health, renewal, and growth outcomes, and build…