Customer Service Representative (Indianapolis Based) at Hope Plumbing · Indianapolis, IN, United States · Joined
HP
Customer Service Representative (Indianapolis Based)
Hope Plumbing · Indianapolis, IN, United States · Just now · 0 applicants
NewRemoteFull-timeJunior
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Junior
Source: jobright · Posted by joined-scrapper
About the role
Hope Plumbing, Heating, and Cooling is hiring a Customer Service Representative to respond to customer inquiries, resolve issues, advise on services, and track interactions in a CRM while focusing on high-quality customer satisfaction.
What you’ll do
Respond to customer inquiries
Resolve customer issues and complaints
Advise customers on company services
Maintain product knowledge
Track customer interactions in CRM system
What you’ll need
1-2 years of experience supporting client success
Excellent written and verbal communication skills
Ability to address complaints with effective solutions and a positive attitude
Passion for delighting customers with above-and-beyond service
Excellent time-management and prioritization skills
Familiarity with CRM systems
Original job description
Hope Plumbing, Heating, and Cooling is hiring a Customer Service Representative to drive customer satisfaction by responding to customer inquiries and resolving issues. The role also involves advising customers on the company’s services, maintaining product knowledge, and tracking interactions in a CRM system.The ideal candidate has a customer-first…