Customer Experience Manager II (CEM II) - Federal at Bugcrowd · United States · Joined
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Customer Experience Manager II (CEM II) - Federal
Bugcrowd · United States · Just now · 0 applicants
NewRemoteFull-timeSenior
Pay
$83k–$114kListed
Workplace
Remote
Job type
Full-time
Level
Senior
Team: Customer Experience · Source: jobright · Posted by joined-scrapper
About the role
Bugcrowd is hiring a Customer Experience Manager to help Federal customers maximize value from its cybersecurity platform, owning relationships across onboarding, adoption, renewal, and expansion while partnering with internal teams.
What you’ll do
Own Federal customer relationships across onboarding, adoption, renewal, and expansion
Partner with internal teams to drive successful customer outcomes
Manage complex enterprise accounts with multiple stakeholders
Drive renewals, retention, and account growth
Navigate Federal procurement, contracting, and organizational processes
Build relationships with technical and non-technical stakeholders
What you’ll need
3+ years of experience in Customer Success, Customer Experience, Account Management, or a related customer-facing role in cybersecurity or SaaS
Experience with Federal Government, DoD, intelligence, civilian agencies, or Federal contractors
Strong understanding of cybersecurity and Federal organizational challenges
Experience managing complex enterprise accounts with multiple stakeholders
Strong executive presence, communication, and project management skills
Strong business acumen and ability to connect security solutions to customer outcomes
Original job description
Bugcrowd is hiring a Customer Experience Manager II – Federal to help Federal customers maximize the value of its cybersecurity platform and services. The role owns customer relationships across onboarding, adoption, renewal, and expansion, while partnering with internal teams to drive successful outcomes.3+ years of experience in Customer Success,…