Information Technology Support Specialist at Idexcel · Groton, CT · Joined
I
Information Technology Support Specialist
Idexcel · Groton, CT · Just now · 0 applicants
NewOn-siteContractMiddle
Pay
Pay not listed
Workplace
On-site
Job type
Contract
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
Idexcel is seeking a Tier 2 IT support specialist to provide enterprise helpdesk support to employees and executives in Groton, CT. The role focuses on troubleshooting escalated issues, managing user access, and supporting enterprise applications.
What you’ll do
Troubleshoot escalated IT support issues
Manage user access
Support enterprise applications
Provide enterprise helpdesk support to employees and executives
Support Windows 10/11 and Microsoft Office applications
Manage multiple priorities in a fast-paced environment
What you’ll need
Hands-on experience in enterprise IT support/Helpdesk
Strong knowledge of Microsoft Active Directory
Experience supporting Windows 10/11 and Microsoft Office applications
Good understanding of desktop hardware, software, and network troubleshooting
Experience with remote support tools such as SCCM and Remote Desktop
Strong communication, customer service, and problem-solving skills
Original job description
Idexcel is seeking a Tier 2 IT support specialist to provide enterprise helpdesk support to employees and executives. The role focuses on troubleshooting escalated issues, managing user access, and supporting enterprise applications.Hands-on experience in enterprise IT support / HelpdeskStrong knowledge of Microsoft Active Directory (ADUC, GPO, DNS,…