Customer Account Manager (UT/NV) at Tenna · Utah or Nevada, USA · Joined
T
Customer Account Manager (UT/NV)
Tenna · Utah or Nevada, USA · 1h ago · 0 applicants
NewRemoteFull-timeSenior
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Senior
Team: Customer Success · Source: builtin · Posted by joined-scrapper
About the role
Tenna is seeking an experienced Customer Account Manager to act as a trusted advisor, driving product adoption and growth while uncovering unmet customer needs. This remote role requires residence in Utah or Nevada and involves up to 40% travel.
What you’ll do
Manage a book of business to minimize churn and drive healthy growth
Act as a trusted advisor and consult with customers on unmet needs
Drive product adoption and customer maturity
Build strategies for engagement, upsells, and retention
Deliver customer training and onboarding
Troubleshoot and resolve account issues
What you’ll need
7+ years in customer success or software customer service
Bachelor's degree strongly preferred or equivalent
Construction technology or construction industry experience preferred
Expertise with project management software (MS Project, Gantt)
Familiarity with Salesforce and Help Scout strongly preferred
Excellent communication skills, particularly with engineers
Benefits
Competitive compensation packagesOpportunities for growth and personal developmentRobust low-cost benefits with coverage from first dayPaid Time Off and Volunteer Time Off401k matchEmployee referral bonuses
Original job description
Position DescriptionTenna is searching for an experienced Customer Account Manager to join the team. The Customer Account Manager's two primary focuses are to act as trusted partners to our customers and advise them on how the Tenna platform can provide even more value than what was previously imagined. Our Customer Account Managers will work closely with…