Sr. Technical Program Manager, Product Escalations at Illumio · Sunnyvale, CA · Joined
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Sr. Technical Program Manager, Product Escalations
Illumio · Sunnyvale, CA · Just now · 0 applicants
NewOn-siteFull-timeSenior
Pay
$157k–$180kListed
Workplace
On-site
Job type
Full-time
Level
Senior
Source: jobright · Posted by joined-scrapper
About the role
Illumio is hiring a Senior Technical Program Manager to lead product escalations, coordinating across engineering, cloud operations, security, and executive leadership to drive customer issues to resolution. The role focuses on root cause analysis, corrective actions, escalation governance, and operational improvements for enterprise SaaS customers.
What you’ll do
Own customer-facing escalations across Product, Engineering, Cloud Operations, SRE, Security, and executive leadership
Drive issues through resolution
Manage root cause analysis and corrective actions
Oversee escalation governance and reporting
Implement operational improvements
What you’ll need
7+ years in technical support, escalation management, technical account management, incident management, or related fields
Strong understanding of SaaS products, cloud platforms, and enterprise software environments
Proven ability to coordinate work across multiple technical organizations
Experience driving root cause analysis programs and post-incident reviews
Exceptional communication and executive presentation skills
Original job description
Illumio is a cybersecurity company focused on ransomware and breach containment through its breach containment platform and Illumio AI Security Graph. The Senior Technical Program Manager, Product Escalations role owns customer-facing escalations across Product, Engineering, Cloud Operations, SRE, Security, and executive leadership, driving issues through…