CCC Intelligent Solutions is hiring a Lead to own and scale its Product Documentation & Knowledge Operations function. The role blends hands-on release notes and changelog creation with building structured, AI-ready content practices and governance.
What you’ll do
Own the operating model, standards, and roadmap for product documentation
Create release notes and changelogs hands-on
Develop structured, AI-ready content practices
Scale the documentation function as it grows
Establish governance, decision rights, and operating rhythms
Coordinate content reviews with Legal, Privacy, Security, and AI Trust
What you’ll need
Experience writing release notes, changelogs, and product/technical documentation
Experience setting documentation standards and governance
Strong audience judgment for tailoring product knowledge
Comfort operating without a runbook
Fluency in Jira and Confluence
Familiarity with AI-assisted content workflows and structured/AI-ready content
Original job description
CCC Intelligent Solutions is building a Product Documentation & Structured Knowledge function to establish consistent, trusted product information. The Lead will own its operating model, standards, and roadmap, initially creating release notes and changelogs hands-on and developing structured, AI-ready content practices and the function as it scales.…