Sr. Field Business Analyst at ADP · Alpharetta, GA · Joined
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Sr. Field Business Analyst
ADP · Alpharetta, GA · Just now · 0 applicants
NewOn-siteFull-timeSenior
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Senior
Team: National Account Services · Source: jobright · Posted by joined-scrapper
About the role
ADP seeks a Senior Field Business Analyst to drive content development and user experience improvements across National Account Services. The role partners with GPT/AI teams on automation and coordinates cross-functional efforts to make knowledge content scalable and reusable.
What you’ll do
Identify content development opportunities aligned with business priorities
Improve user experience across National Account Services
Develop persona-based knowledge content
Collaborate with GPT and AI teams on automation
Coordinate cross-functional efforts to improve content quality, reuse, and scalability
Translate customer experience findings into actionable feedback
What you’ll need
Five years of related experience, including at least three years in a project specialist, project analyst, or project manager role
Proven ability to facilitate discussions and define/capture complex processes, analyze trends, and recommend actions
Experienced project management skills; able to manage multiple assignments at once
Superior verbal, written communication, and presentation skills
Proficiency in Microsoft 365 Suite, including PowerPoint and Excel
Experience within NAS Business Unit, including knowledge of client base, products, and service offerings
Original job description
ADP is hiring a Senior Field Business Analyst to identify content development opportunities aligned with business priorities and improve the user experience across National Account Services. The role develops persona-based knowledge content, collaborates with GPT and AI teams on automation, and coordinates cross-functional efforts to improve content…