Senior Client Engagement & Service Delivery Manager - Data & Analytics at Fipsar Inc · Hillsborough Township, NJ · Joined
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Senior Client Engagement & Service Delivery Manager - Data & Analytics
Fipsar Inc · Hillsborough Township, NJ · Just now · 0 applicants
NewHybridFull-timeManager
Pay
Pay not listed
Workplace
Hybrid
Job type
Full-time
Level
Manager
Team: Data & Analytics · Source: jobright · Posted by joined-scrapper
About the role
Senior client engagement and service delivery manager role leading Data & Analytics managed services for a global life sciences organization, focused on ITIL-aligned governance, client relationships, and continuous improvement across distributed teams.
What you’ll do
Lead client relationships and engagement for enterprise managed services
Oversee service delivery governance and ITIL-aligned processes
Drive continuous improvement of service performance and business value
Provide onsite client-facing leadership
Coordinate globally distributed delivery teams
Advise senior stakeholders and recommend improvements
What you’ll need
10+ years in IT consulting, managed services, or enterprise IT service delivery
5+ years client-facing service delivery or engagement leadership
ITIL 4 Foundation certified with hands-on ITIL process improvement
Strong experience with ServiceNow or comparable ITSM platforms
Solid understanding of enterprise Data & Analytics environments (ETL, data warehouses, BI)
Experience leading global onshore/offshore teams in life sciences/pharma
Original job description
Fipsar is seeking a Senior Client Engagement & Service Delivery Manager to lead client relationships, service delivery governance, and continuous improvement for enterprise Data & Analytics managed services supporting a global life sciences organization. The role provides onsite client-facing leadership, oversees ITIL-aligned service management, and…