Senior Technical Customer Success Manager at Kong · United States · Joined
K
Senior Technical Customer Success Manager
Kong · United States · Just now · 0 applicants
NewRemoteFull-timeSenior
Pay
$120k–$150kListed
Workplace
Remote
Job type
Full-time
Level
Senior
Source: jobright · Posted by joined-scrapper
About the role
Kong seeks a Senior Technical Customer Success Manager to drive customer adoption and value of its API and AI connectivity platform. The role coordinates with Sales and Product to improve customer engagement and requires strong cloud-native and API management expertise.
What you’ll do
Guide customers in adopting Kong solutions to realize value
Coordinate with Sales and Product teams on customer needs
Improve customer engagement practices and tools
Drive effective customer outcomes
What you’ll need
Strong organizational and communication skills
Solid understanding of Cloud Native technologies (containerization, Kubernetes, microservices)
Foundational understanding of API management
Understanding of DevOps, CI/CD, and Cloud Computing IaaS
Self-starter with a builder's mentality
Prior experience in SaaS, Open Source, or Infrastructure software (preferred)
Original job description
Kong builds API and AI connectivity software. The Senior Technical Customer Success Manager helps customers realize value from Kong’s solutions by guiding adoption, coordinating with Sales and Product, and improving customer engagement practices and tools.This is an incredibly exciting and challenging role at the forefront of technology, requiring someone…