Principal Customer Success Engineer at NETSCOUT · Allen, TX · Joined
N
Principal Customer Success Engineer
NETSCOUT · Allen, TX · Just now · 0 applicants
NewOn-siteFull-timeLead
Pay
$120k–$130kListed
Workplace
On-site
Job type
Full-time
Level
Lead
Team: Managed Services · Source: jobright · Posted by joined-scrapper
About the role
NETSCOUT seeks a Principal Customer Success Engineer for its Managed Services team to ensure enterprise customers have access to critical data, troubleshoot complex network and product issues, and advise on network management best practices. The role requires broad technical knowledge, strong communication skills, and a proactive, customer-focused approach.
What you’ll do
Ensure customers have access to critical data
Troubleshoot complex network and product issues
Resolve product problems with internal teams
Advise on network management best practices
Write technical articles on problem resolution and troubleshooting steps
What you’ll need
Bachelor's Degree in Computer Science/Network Security or equivalent discipline
Minimum of 7 years in network management supporting external customers
2 plus years in critical and managed customer care
Excellent customer communication and interaction skills with Enterprise customers
Linux Certification (RHTC minimum) and knowledge of Windows and Unix environments
Original job description
NETSCOUT is hiring a Principal Customer Success Engineer for its Managed Services team. The role ensures customers have access to critical data and works with them to troubleshoot complex network and product issues, resolve product problems with internal teams, and advise on network management best practices.A very broad knowledge and a love for learning…