Customer Success Manager II at DATASCAN · United States · Joined
D
Customer Success Manager II
DATASCAN · United States · Just now · 0 applicants
NewRemoteFull-timeMiddle
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Middle
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Datascan is hiring a Customer Success Manager II to drive customer outcomes and manage mid-tier accounts for its retail inventory counting solutions. This remote role focuses on adoption, retention, renewals, and growth while collaborating across teams.
What you’ll do
Drive customer outcomes throughout the customer lifecycle
Manage mid-tier or moderately complex accounts
Partner across teams to support adoption, retention, renewals, and growth
Triage issues and document accurately
Follow established escalation paths
Work with international clients and time zones
What you’ll need
Bachelor's degree or equivalent work experience in business, accounting, information systems, or a related field
2-4 years in customer engagement, account coordination, sales support, or operations
Proficient in Microsoft Excel, Word, PowerPoint, and Copilot
Experience with disciplined CRM usage
Strong communication skills
Detail-oriented and adaptable
Original job description
Datascan provides technology-led inventory counting solutions for retailers. The Customer Success Manager II drives customer outcomes throughout the customer lifecycle, managing mid-tier or moderately complex accounts and partnering across teams to support adoption, retention, renewals, and growth.Bachelor's degree or equivalent work experience in…