Customer Success Manager - Enterprise at Fortive · Pittsburgh, PA · Joined
F
Customer Success Manager - Enterprise
Fortive · Pittsburgh, PA · Just now · 0 applicants
NewHybridFull-timeSenior
Pay
Pay not listed
Workplace
Hybrid
Job type
Full-time
Level
Senior
Source: jobright · Posted by joined-scrapper
About the role
Fortive is seeking a Customer Success Manager to drive retention and satisfaction for enterprise accounts, managing relationships from onboarding through renewal and partnering with sales and technical teams to ensure successful outcomes for the iNet product.
What you’ll do
Manage customer relationships from onboarding through renewal
Provide strategic guidance and monitor account health
Partner with enterprise sales and internal teams
Coordinate issue resolution with Technical Support and Field Services
Act as single point of contact for customer renewals
Drive customer outcomes and long-term satisfaction
What you’ll need
5+ years of customer success or account management experience
Strong relationship-building and engagement skills
Strong commercial acumen and renewal negotiation experience
Ability to analyze data and develop actionable insights
Effective communication for executive-level interactions
Experience in SaaS or technology-driven environment
Original job description
Fortive is hiring a Customer Success Manager - Enterprise to support long-term satisfaction and retention across strategic enterprise accounts. The role manages customer relationships from onboarding through renewal, provides strategic guidance, monitors account health, and partners with sales and internal teams to drive customer outcomes.5 years+ of…