Customer Success Manager at Portside · United States · Joined
P
Customer Success Manager
Portside · United States · Just now · 0 applicants
NewRemoteFull-timeSenior
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Senior
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Portside is hiring a remote Customer Success Manager to own a portfolio of mid-market aviation software accounts, driving onboarding, engagement, renewals, and expansions using data and automation. The role collaborates with Sales, Product, Marketing, and Support and personally handles accounts needing extra attention.
What you’ll do
Own a portfolio of mid-market customer accounts
Manage digitally led onboarding, engagement, renewal, and expansion programs
Personally address accounts that need extra attention
Use customer health and usage data to prioritize actions
Collaborate with Sales, Product, Marketing, and Support
Lead group trainings and webinars for customers
What you’ll need
5+ years in a customer-facing role at a SaaS company
Experience with scaled, tech-enabled Customer Success managing mid-market accounts
Demonstrated use of technology and automation to extend reach/efficiency across a large book
Excellent communication, relationship-building, and problem-solving skills, including comfort leading group trainings and webinars
Strong analytical skills to interpret usage data and health signals
Bachelor's degree or equivalent practical experience
Original job description
Portside provides cloud-based software for the aviation industry. The Customer Success Manager owns a portfolio of mid-market accounts, managing digitally led onboarding, engagement, renewal, and expansion programs while personally addressing accounts that need attention. The role uses customer health and usage data and works closely with Sales, Product,…