Director, Customer Success, Enterprise at Braze · San Francisco, CA · Joined
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Director, Customer Success, Enterprise
Braze · San Francisco, CA · Just now · 0 applicants
NewHybridFull-timeManager
Pay
$181k–$285kListed
Workplace
Hybrid
Job type
Full-time
Level
Manager
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Braze is hiring a Director of Enterprise Customer Success to lead multiple customer success teams, own a book of business, and drive adoption, renewals, and customer outcomes while developing staff and managers.
What you’ll do
Lead multiple Customer Success teams and own their book of business
Develop staff and strengthen customer relationships
Mitigate risk and drive product adoption and renewals
Achieve customer and commercial outcomes
What you’ll need
5+ years relevant experience in Customer Success, Consultancy, Account Management, or Mobile Marketing
Exemplary written and verbal communication skills with strong follow-up
Strong technical domain knowledge in two or more areas such as Mobile Development, APIs, Marketing Automation, Direct Marketing, Analytics, or Programming
Team player with intellectual curiosity and commitment to continuous improvement
Original job description
Braze is hiring a Director, Customer Success, Enterprise to lead multiple Customer Success teams and own their book of business. The role focuses on developing staff, strengthening customer relationships, mitigating risk, driving adoption and renewals, and achieving customer and commercial outcomes.5+ years relevant experience in a related area for…