Customer Success Support Associate I at Human Interest · Lindon, UT · Joined
HI
Customer Success Support Associate I
Human Interest · Lindon, UT · Just now · 0 applicants
NewHybridFull-timeJunior
Pay
$18–$20/hrListed
Workplace
Hybrid
Job type
Full-time
Level
Junior
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Provide frontline customer support for Human Interest's retirement savings platform, resolving customer inquiries over phone, chat, and email while coordinating with partners to address issues.
What you’ll do
Resolve customer inquiries about the retirement savings platform
Coordinate with partners to address customer issues
Serve as frontline customer contact
Communicate with customers via phone, live chat, and email
Manage multiple tasks with varying deadlines and stakeholders
What you’ll need
Passion for serving customers
Strong organizational skills
Ability to communicate with confidence, professionalism, and empathy
Composure in high-stress situations
Meticulous attention to detail
1+ years of customer-facing experience or commensurate college experience
Original job description
Human Interest provides retirement savings plans to small and medium-sized businesses. The Customer Success Support Associate I serves as a frontline customer contact, resolving inquiries about the retirement savings platform and coordinating with partners to address customer issues.Passion for serving customersStrong organizational skills; you are able…