Customer Experience Lead at WieldyAi · New York, NY · Joined
W
Customer Experience Lead
WieldyAi · New York, NY · Just now · 0 applicants
NewOn-siteFull-timeLead
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Lead
Team: Customer Experience · Source: jobright · Posted by joined-scrapper
About the role
Wieldy seeks a Customer Experience Lead to guide dental and orthodontic practice onboarding, manage customer accounts, coach the CX team, and coordinate customer issues and feedback with internal teams. The role requires working knowledge of practice insurance workflows and strong leadership, organization, and communication skills.
What you’ll do
Guide practice onboarding
Manage customer accounts
Coach the CX team
Improve processes
Coordinate customer issues and feedback with internal teams
What you’ll need
Working knowledge of practice insurance workflows
Experience leading or coaching people and following through on clear expectations
Strong organization and warm, confident communication
Comfort learning software and managing competing priorities
Takes initiative when the process isn't fully defined
Dental or orthodontic office management experience is strongly preferred
Original job description
Wieldy helps dental and orthodontic practices simplify insurance work through AI-powered automation. The Customer Experience Lead guides practice onboarding, manages customer accounts, coaches the CX team, and improves processes while coordinating customer issues and feedback with internal teams.Working knowledge of practice insurance workflowsYou don't…